Frequently Asked Questions

Shipping

How much is shipping?

Why did I receive several tracking numbers? / Why didn't all of my items come in the same package?

How do I track my package?

Do you ship internationally?

How long does it take for my order to deliver?

Can I choose a faster shipping option?

Why is my shipment status not updating?

Help! There is a problem with my shipment!

Oops! I need to cancel, change or modify my order!

What is your refund policy?

What if I received a defective product?